1. Introduction

At PlaySultan, we place great importance on protecting your personal data. This privacy policy explains how your personal data is collected, processed, stored, and protected.

2. Data Collected

We may collect the following personal data to provide our services:

Data You Directly Provide

  • Name, surname, and username
  • Email address
  • Phone number
  • Payment information (credit card details are not stored directly by us)
  • Profile information and preferences

Automatically Collected Data

  • IP address and location information
  • Browser type and version
  • Device information (operating system, screen resolution)
  • Page views and click data
  • Session durations and visit frequency
  • Data collected through cookies

3. Purposes of Data Use

Collected personal data is used for the following purposes:

  • Account creation and management
  • Processing orders and delivering digital products
  • Securely processing payments
  • Providing customer support
  • Improving and personalizing service quality
  • Fraud prevention and security measures
  • Fulfilling legal obligations
  • Statistical analysis and reporting

4. Data Sharing

Your personal data will not be shared with third parties except in the following cases:

  • Payment Providers: Minimum necessary information is shared for secure payment transactions.
  • Legal Requirements: May be shared in accordance with court orders or legal regulatory requests.
  • Service Providers: May be shared with trusted partners providing hosting, email, and analytics services.

5. Data Security

We implement the following security measures to protect your personal data:

  • Protection of all data communication with SSL/TLS encryption
  • Passwords stored hashed using the bcrypt algorithm
  • Regular security audits and updates
  • Firewalls and monitoring systems against unauthorized access
  • Data access restricted to authorized personnel only

6. Data Retention Period

Your personal data is retained for as long as necessary for service provision and in accordance with legal retention periods. If you delete your account, your data will be deleted within a reasonable time, subject to legal obligations.

7. Your Rights

You have the following rights regarding your personal data:

  • Request access to your data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Request restriction of data processing
  • Request data portability
  • Object to data processing

To exercise these rights, you can contact us at [email protected].

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from persons under 18. If such a situation is detected, the relevant data will be deleted immediately.

9. Changes

We may update this privacy policy from time to time. We will inform you of significant changes via email or site notification.

Last updated: May 2026